Privacy policy

Information we collect

When you contact us, we collect the name, email address, company and message you provide. We may also receive ordinary technical records such as IP address, browser type and request time for security and reliability. Optional analytics data is collected only after consent.

How and why we use it

We use enquiry information to respond, assess whether our services fit your needs and take steps toward a contract. The lawful bases are legitimate interests, pre-contractual steps and, where relevant, consent. We use essential technical records to secure and operate the website.

Sharing and processors

We do not sell personal data. Limited information may be handled by providers supporting website hosting, email and secure business administration under contractual safeguards. Data is disclosed when required by law.

Retention

Unsuccessful enquiries are normally deleted within 12 months. Client records are retained for the engagement and for up to seven years where needed for tax, contractual or legal obligations. Security logs are kept only as long as operationally necessary.

International transfers

If a provider processes information outside the UK, we use a recognised safeguard such as UK adequacy regulations or the International Data Transfer Agreement.

Your rights

You may ask for access, correction, deletion, restriction, portability or an objection to certain processing. You may withdraw consent at any time. Contact hello@resource-routehub.digital. You may also complain to the UK Information Commissioner's Office at ico.org.uk.

Security and updates

We use proportionate access controls and service providers appropriate to the data involved. No online system is completely secure. Material policy changes will be posted here with a revised date.